- Montreal 2022
As the world of online software matures, jobs get more specialized. Developers develop, salespeople sell, and your customer support folks support the customers. Why should you, a developer, care about customer support? That's someone else's job, right? In this session, you will hear perspective about why customer support should be EVERYONE'S job, ways to get non-support parts of your company plugged in, and how to turn users into raving fans!
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H. Wade Minter is a Product Principal at Dualboot Partners, where he helps people build strong businesses with great software. Previously, he's been the technology lead at Adwerx, WeaveUp and Custom Communications, along with CTO and founding team member at TeamSnap. His background is in Rails development and DevOps. In his spare time, he is the public address announcer for the NHL's Carolina Hurricanes, an improv comedian, and a professional wrestling ring announcer. He leads a weird life.