Elizabeth Zagroba is a software tester/question asker at Huge in Brooklyn. She's tested innovative user interfaces for iOS and Android apps, responsive websites, content management systems, and streaming and on-demand audio. Before Huge, Elizabeth worked on the digital team at a public radio station in Manhattan.
English session - Beginner
When embarrassing complaints are make-or-break for your business, you need to respond quickly to prove that you care about your users.
We’ll figure out how to better serve our real-life customers and our developers. We’ll work through some examples to come to a better understanding of:
How to label things so users can report back where a specific problem occurred.
Why managing customer feedback is worth your time and effort.