February 22-24, 2023
Montreal, Canada

Managing expectations for open source

Open source is an amazing phenomenon, but it's hard on maintainers who have to deal with perpetual demands from a sometimes hostile and even abusive user base.
What can maintainers do to help manage this? How can users make it easier for maintainers to help them, and how can they contribute to the open source ecosystem?
We'll talk about tools, techniques, and strategies for reducing maintainer stress, and raising incentives to keep delivering.

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Marcus Bointon

Synchromedia Limited

I work on smartmessages.net and clubzero.co, support 1CRM, and pentest and write for Radically Open Security. I'm the maintainer of PHPMailer (the second-most forked PHP project on GitHub!) and contribute to many other open-source projects. I'm a PHP programmer, privacy advocate, DPO, Linux sysadmin, technical writer/editor, and MySQL DBA. I've spoken at many technical conferences around the world. I live in the French alps with my wife, kids, guitars, skis, and bikes.

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